Terms and Conditions
The following Terms and Conditions apply to all packages booked with Bonjour Mon Amour (“we”, “us” or “our”). Together they form the basis of your contract with us. Please read them carefully as they set out our respective obligations. In these Terms and Conditions “you” and “your” mean all persons named in the booking including anyone who is added or substituted at a later date. We sell “Bonjour Mon Amour tailor made packages” (combination of experiences including accommodation), where we will source and create a journey for you using different suppliers on whose behalf we act as agent. We act as “package organiser” and your contract is with us. “Bonjour Mon Amour Experience” stands for an activity or service organised by us. We put in place “Parisian Personal Concierge” (PPC), a person whose duty is to take care of the clients during their voyage.
All our packages are subject to availability at the moment of confirmation of your booking.
1.BOOKING, PAYING AND CONFIRMING FOR YOUR PACKAGE
To book a Bonjour Mon Amour tailor made package, please use our website or schedule an appointment to talk with your Personal Parisian Concierge and shape your project. When you are happy with the package, please book it directly online. If you have any question during the booking process do not hesitate to contact us
The person named on the quotation (“party leader”) must be authorised to make the booking on the basis of these Terms and Conditions by all persons named on the booking. By paying the deposit, the party leader accepts these Terms and Conditions on behalf all members of the party and confirms that he/she is so authorised to do so by all other members of the party. The party leader is responsible for all payments due to us and must be at least 18 when the booking is made.
A contract between you and us will come into existence when we process your credit/debit card payment.
A 50% deposit as specified on your quotation must be paid at the time of booking. For certain arrangements or late booking, suppliers may require a higher deposit or full payment at the time of booking. If this applies to your booking we will advise you of this prior to booking or may request an additional deposit payment after booking.
The outstanding balance of 50% will be charged 30 days before your arrival. Debit date will be on invoice you receive after booking and paying the deposit. It will be automatically debited. If we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case cancellation charges will apply. In such cases a written notice of cancellation and a cancellation invoice will be sent to you.
Payments processed by Stripe secure payment plateform can be made by debit card, credit card or bank transfer.
Please contact us for any of the reasons associated in these Terms and Conditions : extend a package by adding some days, change your dates or party leader, adding an experience, etc...
2.ALTERATIONS BY YOU AND TRANSFER OF BOOKING
Should you wish to make any alterations to your confirmed package the party leader must notify us as soon as possible in writing through its dedicated PPC. Whilst we will endeavour to assist we cannot guarantee that any request will be met. If we can make the requested change you will be provided with a quote detailing any additional costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers..
Transfer of Booking: If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) as long as the following conditions are met:
(i) the transfer is requested in writing at least 10 days before departure;
(ii) all suppliers and third parties accept the transfer of names or are able to re-book;
(iii) you sign an authorisation to transfer the holiday into another name;
(iv) the transferee accepts these Terms and Conditions;
(vi) the transferee provides us with new travel insurance details;
Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of € 200 will be paid. Any overdue balance payment must also be received. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out will apply. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Important
Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
We strongly advise you to take a personal insurance covering all risks associated with a travel and remind you that personal insurance is not under any circumstances refundable nor transferable.
3.CANCELLATION BY YOU
Cancellations must be notified to us in writing by the party leader. Your notice of cancellation will only be effective when we receive it in writing at our offices. As we incur costs from the time you make your booking, the following cancellation charges will be payable. The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to Bonjour Mon Amour.
This scale shows the Bonjour Mon Amour Refund policy, depending on the date we are notified of the cancellation. Departure means the start date of the package contracted.
Refund policy
- up to 3 months before departure = 75% of the package price
- between 3 months and 3 weeks before departure = 50 % of the package price
- between 15 and 3 days before departure = 25% of the package price
- less than 3 days before departure or no show = 0% of the package price
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
Any interrupted or shortened stay, or any experience not taken up by you, for whatever reason, (including the event that you miss your plane or fail to come in time for a given experience, does not entitle you to a refund.
Very rarely, we may be forced by "force majeure" (see clause 12) to change or terminate your BMA package after departure. This is extremely unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Again, please check with your insurance travel plan, if it covers “Force majeure” termination.
4.CHANGES AND CANCELLATIONS BY US
Occasionally, we have to make changes to, and correct errors in advertised details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know, we can reasonably expect to have a significant effect on your Bonjour Mon Amour package. Significant changes are likely to include the following changes when made before departure; a change of accommodation, a change of a major activity/experience.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing an alternative Bonjour Mon Amour experience or package from us, of a similar standard to that, booked initially. You must pay the applicable price of any such Bonjour Mon Amour package. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund.
Above options are not available when any change made is a minor one. A change of personal concierge or itinerary because of weather conditions will all be treated as minor changes.
If we have to make a significant change or cancel we will as a minimum, where compensation is appropriate, pay you the compensation payments set out in the table below depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable, and no liability beyond offering the choices mentioned above can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable, and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel or where a change is a minor one.
5.PRICES
All prices published in our marketing material and our website are in Euros and include all services and taxes.
We reserve the right to alter or correct errors in any quoted or published prices at any time prior to a contract between us coming into existence and to correct errors in the prices of confirmed bookings.
6.INSURANCE
Information on travel insurance
Adequate travel insurance is essential. Please make sure that you have a valid travel insurance policy for both parties for your trip to France. Buying a travel insurance plan has to be done within 48 hours of your initial booking. You must ensure you read all conditions and information applicable to any insurance plan you are buying.
Please read your policy details carefully and take them with you on vacation. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
7.SPECIAL REQUESTS AND MEDICAL CONDITIONS/DISABILITIES
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant accommodation and experiences provider/supplier, we will make our best to meet your requests. Still, failure to meet any special request will not be a breach of contract. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation, invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you have any medical condition or disability which may affect your vacation or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the packages and/or making the reservation. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your vacation develops after your booking has been confirmed.
8.ACCOMMODATION
Hotel classification
The number of stars attributed to the hotel appearing in the description corresponds to a classification established as a point of reference following local standards in France. They may differ from US standards. We will endeavour to keep you informed as accurately as possible regarding the condition of your accommodation. The comments we make in our descriptions are from our knowledge of the establishments and the comments we have received from customers. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering similar services. It would only be in exceptional circumstances and such cases we will inform you as soon as we are aware of this necessity.
Experiences
Some experiences offered may present particular risks. We will not be liable in the event of an incident or accident which is due to a lack of vigilance on your part. Specific experiences referred to in the description are no longer provided by our local provider for climatic reasons or in the event of force majeure. In such cases, Bonjour Mon Amour cannot be held liable. In the early or late season, some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may close, or maintenance work may be in progress. As a general rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions.
9.FORCE MAJEURE
Except where otherwise expressly stated in these Terms and Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these Terms and Conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include political disputes, acts of war, threat of war, riots, terrorist activity (actual or threatened), border closures, industrial action (actual or threatened), technical problems with machinery, transport or equipment, government intervention, natural disasters, fire or explosion, inclement weather and acts of God and all similar events outside our or our suppliers’ control.
10.OUR LIABILITY
For the packages, our obligations are to source your holiday arrangements and put together a journey which is suitable as per your exchanges with your personal concierge. We will then forward your payments on to the relevant suppliers to confirm your booking. The actual provision of your holiday arrangements shall at all times and for all elements be performed by third party suppliers, on whose behalf we act as agent.
Notwithstanding above for the tailored packages, we will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 2015 (article L. 211-2 II)and the EU Directive 2015/2302 on Package Travel (and subsequent French regulations) as set out below. Subject to these Terms & Conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: (i) the act(s) and/or omission(s) of the person(s)affected or any member(s) of their party or (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (iii) unavoidable and extraordinary circumstances or force majeure as defined above.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
11.BEHAVIOUR & DAMAGE
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid when estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
12.CLAIMS & COMPLAINTS
In the unlikely event that you have cause for complaint whilst on holiday you must immediately bring it to the attention of the PPC or management of the accommodation or relevant supplier, obtaining written confirmation from them of the complaint so that we will have the opportunity to correct the matter during your stay.
If you fail to follow the complaints procedure in this clause you deprive us and our suppliers of the chance to investigate your complaint and to do our best to rectify it.
If we/the supplier is unable to resolve matters whilst you are on holiday and you remain dissatisfied you must write to us within 28 days of your return with full details. Please quote your booking reference on all correspondence. If you fail to follow this simple complaints procedure, your right to claim any compensation may be affected or even lost as a result.
13.PHOTOGRAPHS
We endeavour to illustrate the services we offer using photographs or illustrations that provide a realistic representation of provided services. However please note that pictures and illustrations appearing in descriptions are for illustrative purposes only. They are binding only to the extent that they illustrate the type of such services.
14.SAFETY STANDARDS
Like anywhere else, you must take all sensible precautions to protect your safety and well-being while you are on vacation.
15.CONTRACT
Your contract will be with Bonjour Mon Amour SAS. We both agree that French law (and no other) will apply to your contract and any dispute, claim or a different matter of any description which arises between us (“claim”) (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the APST arbitration scheme (when available for the claim in question) or by the Tribunal de commerce de Paris.
Arbitration
If you have a complaint or claim which concerns the acts or omissions of Bonjour Mon Amour in relation to the making of your package or which is connected with your contract (where you have a contract with Bonjour Mon Amour) which cannot be amicably settled, this may be referred to arbitration if you so wish under a particular scheme arranged by APTS and administered independently. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the APST website (www.apst.travel) or directly from APST.
16.TERMS AND CONDITIONS OF SUPPLIERS
Many of the services/activities/ experiences which make up your vacation are provided by independent suppliers. Those suppliers provide these services/activities/experiences in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions. Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.
17.PERSONAL INFORMATION & PRIVACY
Your personal information and that of your party is important to us. We process all personal information in accordance with the General Data Protection Regulation (GDPR). Should you have any questions about how we handle your personal information and that of your party, please refer to our privacy policy which can be found on our website at this address: https://www.bonjourmonamour.fr/about/legalities/privacy-policy. Should you wish to stop hearing from us, by email or by any other means, please email us at dataprotection@bonjourmonamour.fr detailing how you wish us to use and store your personal information.